⚠️ LEGAL

Refund Policy

Last Updated: October 4, 2026

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All Sales Are Final After Delivery

phpcube delivers digital software products (compiled binary loaders, cryptographic license files, and encoder access). Once these digital goods have been delivered, no refunds will be issued. By completing a purchase, you acknowledge and agree to this policy.

1. Digital Goods — No Refund After Delivery

All products sold by phpcube are digital goods delivered electronically. This includes, but is not limited to:

•Compiled binary loader files (phpcube.so, php_phpcube.dll)
•Cryptographically signed license files (license.lic)
•License quota provisioned to your client portal account
•API keys and encoder access credentials
•Custom partner deliverables (e.g. custom builds agreed individually)

Once any of the above has been delivered to you — whether via email, client portal, or direct message — the sale is considered complete and no refund will be processed.

2. Eligible Exceptions

Refunds or credits may be considered only in the following circumstances:

✓ Duplicate Payment

If you were charged twice for the same order due to a technical error, we will refund the duplicate charge in full. You must provide both Transaction IDs (TxIDs) as proof.

✓ Non-Delivery Within 48 Hours

If your payment was confirmed on-chain but your license, credentials, or loader binary were not delivered within 48 hours, and you have not received a response from our support team, you are eligible for a full refund.

✓ Fundamentally Non-Functional Product

If the delivered loader binary is fundamentally non-functional on the PHP version and Linux distribution explicitly listed as supported at the time of purchase, and our support team is unable to resolve the issue within 7 days, a refund may be issued at our discretion. This exception does not apply to incompatibilities caused by unsupported environments, custom PHP builds, or user configuration errors.

3. Non-Eligible Situations

Refunds will not be issued for:

✗Change of mind after purchase.
✗Purchasing the wrong plan (upgrades are available — contact support).
✗Inability to install or configure the loader due to server environment issues outside our supported specifications.
✗Expiration of a license you chose to set with a fixed expiry date.
✗Revocation of a license due to violation of our Terms of Use.
✗Crypto market volatility or exchange rate differences at the time of payment.
✗Blockchain transaction fees paid to the network (these are non-recoverable by us).

4. How to Raise a Dispute

If you believe you qualify for a refund under Section 2, contact our support team within 7 days of your payment date. Include:

1.Your order reference number or email address used at checkout.
2.Your blockchain Transaction Hash (TxID).
3.A clear description of the issue.

Disputes submitted after 7 days of payment will not be considered.

💬 Dispute via Telegram 📱 Dispute via WhatsApp 📧 Contact Form

5. Refund Method

All approved refunds are issued in the same cryptocurrency and to the same wallet address used for the original payment. We do not issue refunds via bank transfer, PayPal, or any fiat currency method. Refund transactions are processed within 3 business days of approval.

6. Acceptance of This Policy

By submitting a payment — whether via NOWPayments automated checkout or direct wallet transfer — you confirm that you have read, understood, and agreed to this Refund Policy in full. This policy forms part of the agreement between you and phpcube at the time of purchase.